Privacy Policy

Sultris highly values your privacy. We are committed to strictly complying with relevant laws and regulations and taking effective security measures to protect the personal information you provide while using the sultris.com website. Below are the details of our privacy policy: Personal Information Collected: Basic information you provide when registering an account or placing an order, such as your name, mobile phone number, email address, and shipping address, is used solely to complete your account registration, order processing, product delivery, and after-sales service. Information we may automatically collect during your use of the website, including your browsing history, search history, and device information (such as IP address, device model, and operating system version), helps us optimize website functionality, improve user experience, and provide you with more accurate product recommendations. Additional information you provide through customer service communication, feedback, etc., such as problem descriptions and suggestions, will be used to resolve your issues and improve our services. How Information is Used: Used to complete order processing and product delivery, ensuring you receive your purchased goods smoothly and providing you with after-sales service support. This information is used to communicate with you, including sending order confirmations, logistics updates, and event notifications (you can unsubscribe in your account settings if you do not wish to receive unnecessary marketing information). It is also used to analyze user behavior, optimize website performance and service quality, and develop products and features that better meet user needs. Within the scope permitted by laws and regulations, it is used to protect the legitimate rights and interests of Sultris and its users, such as preventing fraud and handling disputes. Information Protection Measures We employ multiple security technologies and measures, including encryption, access control, and data backup, to ensure the security and integrity of your personal information and prevent information leakage, loss, or alteration. We strictly limit the scope of employees who can access personal information, authorizing only necessary staff to access relevant information in the performance of their duties, and requiring them to adhere to strict confidentiality obligations. We will not sell, rent, or transfer your personal information to any third party unless we obtain your explicit authorization, or it is required by laws and regulations, or necessary to protect your rights and maintain the normal operation of the website. Your Rights You have the right to log in to your account to view and modify your personal information (such as shipping address, contact information, etc.), and you can also apply to cancel your account (after account cancellation, we will process your personal information in accordance with laws and regulations). You have the right to inquire about the collection and use of your personal information. If you believe that the personal information we have collected is incorrect or needs to be deleted, you can contact us via customer service email service@sultris.com, and we will process it promptly after verification.